Return Policy

【2XU Taiwan Official Website Return Policy】

① Application period: For any product purchased from the 2XU Taiwan official website, you can apply for a return within 7 days (inclusive) of receiving the product via the 2XU official LINE@ .

② After the logistics arrangement and processing time application is confirmed, the logistics will pick up the package within 2–7 business days.
Goods acceptance takes approximately 10–14 business days. Upon successful acceptance, the following will be provided:
‣ Returns: The refund process will be initiated immediately upon acceptance (based on the original payment method). The refund is expected to be completed within 7–10 business days, and the actual crediting time will depend on the issuing bank's procedures.
The days for receiving and accepting documents do not include Saturdays, Sundays, and public holidays.

③ Return Policy To protect your rights, please ensure the product meets the following conditions:
▪ The product is unused, unwashed, and free from stains or odors.
▪ The product tags, instruction manual, inner and outer packaging, and gifts are all intact.
▪ Please place the product in an outer cardboard box or bag for return. Do not attach the receipt directly to the original box or bag.
▪ Due to hygiene reasons, underwear, socks and other intimate apparel cannot be returned or exchanged after being opened.
▪ Products must remain in a state where they can be relisted for sale.

④ Other Notes ▪ If a second or subsequent return is made, a processing shipping fee of NT$100 will be charged.
▪ If the goods do not meet the requirements after inspection, we reserve the right to refuse the return or exchange request.

[Event Description]

• The price of the product will be based on the payment amount at the time the order is placed. If the price of the product is adjusted during subsequent promotions or limited-time sales, no refund or additional payment will be provided for the price difference.

• When processing a return, if the total order amount, after deducting the returned item, does not reach the threshold for receiving a free gift, please return the free gift as well.

If you wish to keep the gift, the price of the gift will be deducted from the refund amount.

・ 2XU reserves the right to amend, suspend, or terminate the activity at any time, or to provide the final interpretation of the rules regarding returns and exchanges.

• All changes are subject to the announcements on this website and no further notice will be given.

Frequently Asked Questions